Terms of Service

GetYourCA is an independent technology platform that facilitates access to compliance-related tools, resources, and connections with independent professionals, including Chartered Accountants (CAs), Company Secretaries (CSs), and other financial experts. You expressly acknowledge that: • GetYourCA is not a Chartered Accountant firm and does not itself provide CA, legal, tax, or professional advisory services. • GetYourCA is not affiliated with, endorsed by, or connected to the Institute of Chartered Accountants of India (ICAI) or any regulatory body. • Services on the Platform are either automated tools or rendered by independent third-party professionals who are not employees or agents of GetYourCA. • GetYourCA does not guarantee any specific outcome, including regulatory approvals, filing acceptance, or tax results.

The Platform currently facilitates or provides access to services including, but not limited to: • ITR filing and income tax compliance assistance • GST registration and return filing • Company/LLP/OPC incorporation and compliance • Trademark registration and IP services • Automated compliance tools and document generation • Connection with independent CA/CS professionals

To access certain features, you may be required to register for an account. You agree to: • Provide accurate, complete, and current information during registration. • Maintain the confidentiality of your login credentials. • Notify us immediately at connect@getyourca.in if you suspect any unauthorized use of your account. • Accept responsibility for all activities that occur under your account.

Certain services may require Know Your Customer (KYC) verification. You may be asked to provide: • Government-issued identity proof (Aadhaar, PAN, Passport, etc.) • Address proof • Business registration documents (where applicable) • Bank account details, cancelled cheque, or UPI information (where applicable) GetYourCA reserves the right to decline services if satisfactory KYC documentation is not provided.

The Platform may connect you with independent CAs, CSs, advocates, and other professionals ("Advisors"). You acknowledge that: • Advisors are independent professionals, not employees, agents, or partners of GetYourCA. • Each Advisor may have their own terms and conditions, which you are advised to review before engaging. • GetYourCA does not control, supervise, guarantee, or endorse the advice, filings, or services provided by any Advisor. • You are solely responsible for verifying the credentials, registration, and suitability of any Advisor.

The Platform may integrate third-party tools, payment gateways, or service providers. GetYourCA is not liable for their acts, omissions, errors, or service quality. Such providers are governed by their own terms and privacy policies.

Fees, if applicable, are charged for Platform access and service facilitation. All fees are exclusive of applicable taxes including GST. Prices are subject to change with reasonable notice.

Refunds will be considered in the following circumstances: • Platform technical failure preventing service delivery. • Duplicate payment for the same service. • Non-delivery of service where no work has commenced by the assigned professional or team. • Purchase of an incorrect plan, provided no service delivery has commenced, and our team has confirmed the same. Refund requests must be raised within 7 days of the triggering event by emailing grievance@getyourca.in. Refunds, once approved, will be processed within 10 business days to the original payment method. No refund will be entertained after services have been delivered, a filing has been submitted, or work has been shared with you.

Payments may be forfeited if: • You are unreachable for 30 days after purchase without a valid reason. • You fail to submit required documents within 30 days of purchase without a valid reason. • Your behaviour towards our team or Advisors is unreasonable, abusive, or in violation of these Terms.

By using the Platform, you consent to the collection, storage, and use of your personal and financial data, including but not limited to your name, PAN, Aadhaar, contact details, financial information, and usage data, for the purpose of providing services, improving the Platform, and complying with legal obligations.

Your data may be shared with: • Independent Advisors and professionals engaged to deliver your service. • Third-party service providers and technology partners. • Government authorities or regulators, where required by law. We will not sell your personal data to advertisers or unrelated third parties.

You have the right to access, update, or request deletion of your personal data, subject to legal and regulatory retention requirements. To exercise your rights, email connect@getyourca.in.

While GetYourCA employs reasonable technical and organizational measures to protect your data, no internet-based transmission is completely secure. You are advised to exercise caution when sharing sensitive financial or personal information online. GetYourCA does not guarantee absolute confidentiality or security of data transmitted through the Platform. Please refer to our Privacy Policy at https://getyourca.in/privacy for detailed information.

These Terms shall be governed by and construed in accordance with the laws of India.

In the event of any dispute, the parties shall first attempt to resolve it amicably within 30 days of the aggrieved party raising the issue in writing.

If the dispute is not resolved amicably within 30 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (as amended). Arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or appointed by a competent court in the absence of mutual agreement. The language of arbitration shall be English.

Subject to the arbitration clause above, the courts having jurisdiction where GetYourCA maintains its principal place of business shall have exclusive jurisdiction over any matter arising out of or related to these Terms.